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Return and Cancellation Policy

Returns & Cancellations

Returns:

Returns and Refunds are very much possible on website www.sahityabhawan.co.in  except under some circumstances. If you are not satisfied with the product or your purchase, you may return the items back to Sahitya Bhawan. Return requests will be accepted if made according to the following terms. 

  1. Any physical book/Paperback Book ordered need to be returned within 7 Days of delivery. A return can be initiated for a partial quantity also.
  2. Digital contents such as ebooks/OSDS/Online Tests are non-refundable/non-returnable.

All items returned must be unused and in their original condition.

 

 To proceed with the return process follow the below mentioned steps

  1. E-mail us at [email protected] or contact us 8958500021
  2. You will receive an email explaining you the complete return process and initiating the same for your order. In return process against cancellation of order (in special cases), the shipping charges will not be refunded. Refund will be made for the product cost only.
  3. After receiving this email, ship the product(s) to the address as informed to you. The courier cost incurred in returning the process will be bear by customers only.
  4. We would process your refunds within 2 weeks of receipt of the returned products. The amount will be refunded in the same account with which order was made.

 

Defective/Wrong Products:

In case of defective/wrong products, please contact [email protected] and we’ll make sure you receive the right product.

 

Cancellations:

If you want to cancel your order, do not worry. Just send us an email to [email protected] with the subject as “Cancel Order Number XXXXXX” and mention the complete details in the email, anytime before it is dispatched from our warehouse. 

In case the order is already dispatched by us, we may not be able to stop delivery / cancel the order. 

 

Exchange of the products:

Please be attentive while buying the products. Exchange is limited to some circumstances 

Physical books are exchanged if the request has been sent within 10 Days of delivery

Final decision related to exchange of digital products is ultimately lies with Sahitya Bhawan in case of wrong purchase done by the customer.

 

Kindly write all your concern to [email protected]

 

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